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Frequently Asked Questions
Who can use Backup & Restore functionality?
All IXM WEB users with access to the TOOLS tab can use the Backup & Restore functionality.
Can a backup file from one product model be restored on a different product model (For example – TOUCH 2 to MYCRO)?
Yes, it is possible to restore the same, but it is not recommended by Invixium to restore any backup file from one IXM device family to another.
Can a backup file from one device be restored on a different device having a different firmware version? (For example – TOUCH 2 1.7.0.0 to TOUCH 2 1.9.0.0)?
No, it is not possible to restore a backup file if the firmware version does not match with the backed up device.
If the device is offline, is it possible to take the backup?
No, the backup feature will not work if the device is offline.
If the device is offline, is it possible to restore the backup?
No, the restore feature will not work if the device is offline.
What does one do if the backup process is not completed due to insufficient memory on the device?
Whenever a user receives an “Insufficient memory on device” error message, they need to attach a USB at the bottom of the device and click on “Continue”. This will start the backup process.
What does one do if the restore process is not completed due to insufficient memory on the device?
Whenever a user receives an “Insufficient memory on device” error message, they need to attach a USB at the bottom of the device and click on “Continue”. This will start the restore process.